Reviews by mandys504

This review is for Novo Shoes, Mill Park VIC

verified email - 18 Dec 2020

Very unfriendly and unhelpful staff .. I had my birthday voucher $20 to redeem but I forgot to scan it . I requested to return my purchase and let me use it as I was expiring soon . They customer service lady first said they can’t do and then she asked her senior colleague . They agreed to return and look for me but later they said they can’t do it for me as they can’t find me on the system . They didn’t even bother checking my phone as I was showing them email. They were not interested in return and helping at all .. not happy with service at all . They are happy when u spend money in store but not helpful with any issue resolving

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