Unfortunately I booked this removalists to move my household stuff from Brisbane to Cairns. Day First, they damaged our Queen Bed frame while loading then they holded our whole stuff because I was not ready to pay full amount without getting fixed Bedframe. They made double Quotes for extra items which was not ours and didn’t get delivered to us, but they forced me to pay because they was holding all ours stuff. I paid $370 for extra items and Finally they delivered all things together but most of the things I got with scratches and some items was missing from packed boxes. When I emailed to get refund $370 which they charged for extra items. There answer was, we will refund $180 half amount without any reason.