If you take up LUMO…. You will end up living like stone age people. “SAY NO TO LUMO”

I received my energy bill for the quarter - $2057. When I called customer service, all that they could tell me is that I have consumed the energy and hence I was billed. I live with my two children and we don’t drink or eat power. I have had a similar bill for around $ 1400. When I question them they convenience me saying it is quite normal to receive bills for this amount. They convinced me saying, its different from the country that I come from and like a fool I believed it and paid my bills. This year, when I was moving house, I decided to move to a different service provider, the customer service agent who spoke with me, told me that I was on higher plan and that Is why my bills were high. She also convinced me saying she is going to change me to a lower plan and things should be fine. Since, I don’t have much of help here, I just decided to continue with LUMO. The worst decision that I ever took. And here I am screaming my lungs out to all the agents with LUMO who don’t seem to be understanding that I don’t use sooooo much of power. Me and my children are completely stressed out because of LUMO. I tell my children not to turn on the TV, no unnecessary lights (we all sit in one room when we are at home), we use the power bank to charge our phones, I don’t use the dishwasher, barely use the stove with hot plates cook at home, there is no any motor running in the house. I think in few more days, we will end up living like stone age people. Just because LUMO could not justify the bill. All that they say is the meter reading is correct and you need to pay. I called a local electrician for the second time to check all my appliances at home just to ensure that none of my appliances are taking up more energy. After the test, they seem to be perfectly fine. Then how is my meter reading so high ? The average consumption in my suburb is 14.28 KWH for 3 adults. I live with my two children and my average consumption shows as 58.68 kwh. They are just not able to justify. If you call they will say, I will put you on to the right person and you will get kicked from pillar to post with no resolution. If you get them on online chat… its still worst. They will just end up saying my supervisor will call you in 2 business days. Every agent you speak to… will answer exactly the same way that they have been trained to answer…. More like a scripted one. The last agent that I spoke to said his supervisor will call me in two business days… not sure where he will transfer my call to or if he will take some ownership. Which I doubt. I am glad that I have decided to move to a different service provider.

“PLEASE SAY NO TO LUMO” – Worst service provider you can deal with.