We have been going to the spring on a regular basis since it first opened and have had many good experiences and watched it grow.
I'm so very disappointed when after the covid period and then some serious health issues the lack of compassion in honoring 2 gift voucher ($200) that have expired.
I was told the the system does allow them to use the voucher once they have passed the expiry date (who are they kidding all systems can be over ridden) and that they follow the ACCC regulations. Was also told I should have called before the expiration date unfortunately I was preoccupied with my health. Clearly it's up to your discretion.
Is the money grab worth losing long time costumers. Just keep spending on advertising, word of mouth is so much stronger.
Sorry to say but its goodbye from me, and I'm sure many of my family and friends also.
PS We're Locals!