Please don't buy any Gift Certificates because they are a scam and they don't work when you and redeem them

We have been going to the spring on a regular basis since it first opened and have had many good experiences and watched it grow.
I'm so very disappointed when after the covid period and then some serious health issues the lack of compassion in honoring 2 gift voucher ($200) that have expired.
I was told the the system does allow them to use the voucher once they have passed the expiry date (who are they kidding all systems can be over ridden) and that they follow the ACCC regulations. Was also told I should have called before the expiration date unfortunately I was preoccupied with my health. Clearly it's up to your discretion.
Is the money grab worth losing long time costumers. Just keep spending on advertising, word of mouth is so much stronger.
Sorry to say but its goodbye from me, and I'm sure many of my family and friends also.
PS We're Locals!

Great variety of relaxing bathing options surrounded by beautiful nature.

Booked and got sick but not allowed for a refund even a medical cert provided. Should reconsider a refund option in this case

I went there with Kellie this morning and I had a Margarita Pizza to eat with a Skinny Hot Chocolate to drink and she shared the Margarita Pizza with me with a soda water to drink as well also we went for a swim in the Pools.

Approximate cost: $110

Pathetic place. If you want Covid, this is a place for it. No option of negative rating else not worth of one star also.

2 of our group got covid from this place.
Reason : No hygiene.
Most people normally have a separate towels in the family to maintain hygiene.
But here where hundreds of people bathing, they give Bath robes of one size, one colour with no identification.

When we entered first pool, after few minutes, all our dried bathrobes gone and we have to wear the wet robes of others.

Same thing on the second pool. Other people literally caught few exchanging robes and had a heated arguments.

So you wear different robes after coming out of each pool. People don't bother and they don't care whose robes they are wearing.

Imagine how you will feel wearing someone else wet robes. It's yukkkky but no choice.

People cough, spit, use robe to clean face and what not.

The simple rules could have prevented this.
1. Having number on each robe and noting it at the time of entry.
2. Asking to return the same number else fined for not doing so.

Good when it's not completely busy and full. Avoid on the days they offer their 'specials' and weekends. Relaxing otherwise

This is a great venue to de-stress. I loved the different themes and walk-ways. Yes it is pricey but it's super good and therapeutic for mind, body and spirit.

this is the most relaxing place. i love coming here with my family. the scenery is amazing and they have provided good service.

Love the hot springs, relaxing hot pools and cooler pools. The tubs are really fun to sit in. If only the price didn't keep getting higher! it's great when there isn't so many people as pools can get very crowded and noisy.