I bought two chairs from the 2 years ago with 3 year warranty plan. now just after 2 years one the chair base metal has totally collapsed and broken completely and the other one is about to break if someone sits on it.
i reach out to them that its still in warranty i want it to be replace/ refund or gave me something of equal value from their store.
To my surprise they don't have any warranty policy like this and they don't even mention it when you buy from them . they are saying as they dont have the item in stock they will only give me a pro rata rate of how many years of warranty is left , which is only one year left. this is the worst company i have ever dealt with . why would i buy a chair of worth 329$ to last me only 2 years and then you coming up to say as you have only one year left so you will have only 137$. NEVER I HAVE CAME ACROSS THIS THING . so disappointed how they fake warranty. after 2 years they giving me 137$ , even cheaper smaller stores have better warranty policy if it breaks down with in the warranty period.
the issue hasn't resolved yet.