Well were do I start. I can not recommended them enough. Our dear old dog Max passed away on 23/02/17. They have done an absolutely amazing job and were very sympathetic to us for losing our mate. Beric actually came to our home as once when I called I mentioned about one of our other pets that we had cremated and placed in an outdoor headstone shaped box was full of water because the plaque was raised (we have had 2 pets in the same). It wasn't until he saw it that we figured out it actually wasn't his company that did them it was Pets in Peace, which was totally my fault as I didn't realise that there was more than one company doing it now. Due to the state of the problem he took both of the previous ones away and fixed them both at a costs to himself. WOW. One need draining of water, drying out, a new headstone box and both needed new plaques (they both had indoor plaques not outdoor ones). All 3 of our pets were returned yesterday. Absolutely above and beyond they went. I can't thank them enough or recommend them enough. What brilliant above and beyond service for something they never even did. 5 stars aren't enough for this company. At first I thought the price was a bit high but when I received the products they were much bigger than I had imagined and worth the money.