Reviews by marks609
I highly recommend Nick, Jim and the team at Drainpro. They have a great attitude: passionate and professional, honest and reliable, friendly and courteous.
What we thought was just a routine call-out to address tree roots blocking our sewer outlet turned out to be much more. Using his expert knowledge and Drainpro’s state of the art camera system, Nick was able to locate and diagnose a much bigger problem - a collapsed boundary trap, almost 3m below ground level. Nick was very patient taking the time to make sure I clearly understood the cause and what was required to resolve the issue.
We were provided with a fixed-price quote for the works to replace the collapsed boundary trap, and both Nick and Jim were very responsive to answer my questions and to put my mind at ease. The team went above and beyond our expectations during the works, providing us with daily updates and a video to document the progress of the works (while we were interstate on holiday), and taking pride and care to leave a very tidy area upon completion of the works.
We had a a very positive experience with Drainpro. The result was excellent, the service was amazing, and the fixed-price quote gave us peace of mind. You can trust Drainpro for all your drainage and sewer needs - you will not be disappointed!