When my elderly mother rang to find an alternative company to repair her sliding screen door she explained that she had been unsatisfied with Slide Easy - Robina . She recounted the experience to the lady at Burleigh Screens and Blinds who was very disappointed to hear about the treatment my mother had received. She felt that it reflected badly on her industry especially when she was told how much was charged.
As a result the kind lady at Burleigh Screens and Blinds offered to send her son, a qualified technician, to repair my mothers screen door without charge. The young lad was very courteous and within minutes had the job fixed. It isn't very often these days you find compassionate people with integrity to rectify a problem not of their making. We are very grateful to Burleigh Screens and Blinds and would endorse their service wholeheartedly.

Approximate cost: $0

The company was prominently advertised with a flash website and appeared to offer fast and courteous service to repair a sliding door. Once you have visited the website you are followed by the advertisement. My elderly mother rang several times leaving voicemail messages. Eventually the call was returned and the franchisee attended to the repair. Throughout the call he was abrupt. The main door was fixed however there was some damage to the surrounds and the screen door had not been repaired. A substantial call out fee was paid and all up the cost was over $300 for a routine repair. When asked to return to make good the damage and repair the screen door the franchisee refused. Overall an unpleasant and costly experience which hopefully may be avoided by the next prospective customer.

Approximate cost: $380