These people do not care about customer service, efficient delivery or the inconvenience and disruption they cause to customer’s lives by failed deliveries. Cleared an entire day of work to wait at home for a chair to be delivered and delivery was cancelled on their end. Delivery scheduled for the next day, I had a one hour appointment I could not cancel so left to attend the appointment as had been given NO window. Delivery driver gave no ample warning ahead of time and showed up during the one hour I have left the house. Called the courier immediately, they could not care less, said the chair would be going back to the warehouse. Am now going to be waiting another 2 BUSINESS DAYS for the chair to come out for delivery again. T&W are more than happy to take a customer’s money at point of sale and then cause nothing but stress and inconvenience once the customer has paid for the item. Disgraceful.

Approximate cost: $350

I found this business on Word of Mouth