Have always found Tame That Computer to be honest, reliable and able to speak 'computers4dummies'. I have many times dropped in to the store with a problem, to have my computer/laptop cleaned, tweaked, fixed and back out the door at no charge. I've just had a new tower built, super quick and great value. As I play around with all the new stuff, I'm a little lost; but I know that Andy is just a phone call away, and I won't be made feel like an idiot as he walks me through it. Wonderful guys to deal with!