I had been into this shop on 3 occasions getting a few ideas. had spoken to Scotty, very decent guy . When I left the 3rd time he said when your ready, come and we'll look after you. So when we were ready to make final decisions I took my husband in on a Saturday morning. Scotty wasn't in, so we spoke to his off sider- we soon learnt that he was "off" all right. Never in all my life had I been spoken to like it. After spending about 5 mins with us he changed his tune and started to tell us to get out of the shop, wasn't interested in the job (worth about $10,000) stop wasting his time, plenty of other carpet shops around that will look after you, told us we couldn't take any carpet samples home , wasn't going to give us a good deal ,would keep putting the price up higher & higher, plus a lot more to pathetic to waste time writing, by now I was ready to bust into tears, as we had gone into that shop having decided that it was where we were going to purchase out carpet. My husband & I asked for our plan's back and went outside the shop and just stood there, never had we had such an awful experience. We felt numb. So sorry Scotty, I would've loved to have dealt with you , but I could never set foot into that shop again. He did also tell us that you would say the same.?????? We went around the corner to another Carpet Shop and have been looked after like a customer should be. Good on ya "Carpet Choice" Thanks for the wonderful helpful & friendly service