We have been stoked with our nappies. The service provided was fantastic. Alice was extremely helpful and provided lots of great advice. The trial kit is a fantastic way to figure out what works best for your baby. We had our trial kit for several weeks, and made a few changes along the way as we narrowed down which nappies we liked best. Alice was always very accommodating and went out of her way to help us. We would highly recommend using MCNs and in particular, Nappy Lane.