Called in morning with leaking toilet and was told someone would be there by 1230 and given an idea of what I would pay.
They arrived just before 3, the apprentice was then left alone to do the job. I was charged more than expected ($55 parts for preventive measure which I had opted for though). I was also charged Credit Card surcharge although I paid cash.

Both guys were lovely, down to taking work boots off before walking through house. They kept me informed as to the ETA and throughout. However I felt the job is well over priced.

Upon learning that was I was not completely satisfied the business tried to rectify the situation which speaks volumes to their customer care.

Approximate cost: $275