Got into my app 10 minutes after my appt time because she was chatting. Had a lip wax she was super rough had her hands all over my face ruined my eyelash extensions, put wax all over my neck and my ear, felt like she waxed my whole face. Then had the nerve to charge me for a missed appt due to their new policy but when i tried to provide an explanation re that missed appt she didnt care but didnt care she took me to my appt 10 mins late.. wont be back, bad customer service. Couldnt give anything less than 1 star dont even deserve 1 star