Robin looked after my Aunty who had hearing issues since she was a young child. SHe never admitted she needed hearing assistance. Luckily my aunt was visiting us from overseas and Robin had an appointment available (recommended by a friend) to see her. Although there was a language barrier my Aunty felt very comfortable and looked after by Robin. In the end Robin fitted my aunt with a modern hearing aide that was almost invisible and my Aunty walked away being able to hear simple things like click of a mouse, and tweeting of the birds. She was so happy with Robin's delicate treatment of a condition she's learnt to live with for more than 40 years. Robin is indeed a caring, empathetic professional who really knows his clients and his products. Even though she lives in another country my aunt intends to visit Robin for all her hearing needs!