My husband tried to book online but it said to call if you have flu-like symptoms, so he did the right thing and called. The receptionist did not ask a single question about his flu-like symptoms or even if he as been covid tested and simply booked him in for the next day.
The next day he turns up on time for his appointment and has to wait outside (every other medical center I know of opened their waiting rooms two months ago!). A receptionist finally comes out and tells him that he can't see a doctor because he isn't a regular customer!
He tries to argue this and she says he can book him in for the afternoon...
Because yeah, lets make the sick person who should be at home resting make two 40 minute round trips (not including waiting and appointment time) for no reason when he already has a perfectly good booking and not to mention... he has been attending this clinic for over 5 YEARS!!!