Reviews by melissah33

This review is for EziBuy, Abbotsford VIC

verified email - 06 Oct 2013

Beware of EziBuy editing the product reviews on their website to look more favourable - look at all the reviews for the product you are interested in - as they manipulate the order they are displayed so all the best ones are first, it makes it look as though there is no bad reviews!
I called EziBuy to advise my disappointment regarding the Sara singlet top that was supposed to be TUNIC length - I told the very helpful operator that they didn't appear to be tunic length. After some time on the phone I was advised that they were meant to be 70cm long - mine was 63cm - it had shrunk 10% - I was also advised that they had received some reviews to this effect, I was encouraged to write a review - I did and until then I didn't realise that they edited the reviews to display them in order of best to worst - TAKE A LOOK NEXT TIME - I then did another review giving it 5 stars but added the comments that I was extremely disappointed. I got an email reply in it they filled it full of lies that they didn't edit reviews and that they are listed in order of receipt and my new one was listed LAST - why on earth would a customer look from the oldest reviews to the newest review??? they do not display a date on any of their reviews as this would clearly show their bias to make all the good ones at the top and the bad ones toward the bottom with the hope that no one looks that far. I certainly didn't look that far! I doubt I will ever buy from EziBuy again - they lie - they misrepresent their product by editing reviews. That said their telephone customer service staff have been excellent - it is their unethical marketing department that needs to be fixed.