My partner purchased my engagement ring through DI at Chermside. We both went in to start the design process and pick the stone for the setting. I will admit that the design process was not what i was expecting but still enjoyable. 10 weeks later my engagement ring was ready for collection! The quality of the ring is excellent and we are both really happy that they were able to produce a ring within our budget and to a high standard as well as meeting the brief of what I wanted in my ring.

Overall we had a great experience with DI and we would recommend them to anyone who was looking to buy a special item!

To improve our experience in the design stage it would have been great to actually sit down; we had to lean over the counter and honestly it felt as though we were just another sale and not 'special'. We had hoped for a higher level of service and intimacy from our sales consultant (she was lovely however really didn't work for the sale). A private area to discuss budget and go through the design would have made us both feel more comfortable. Of course I didn't want everyone knowing what my ring was going to look like and my partner didn't want everyone to know what he was spending.

Communication could have been better. I know that the team says 6 - 8 weeks for the ring to be made, however not once did someone from the team phone either myself or my partner to let us know how it was going nor that the time frame would be increased. After spending so much money on an investment like this and waiting so long for the ring, it would have been nice for someone to call and just touch base.

So overall we are so happy with the actual ring that was produced. it is incredible and I just cant stop looking at it! The production team is incredible and we have no reservations about returning to have our wedding bands made by DI as well. We were just ever so slightly let down with the face to face service in store but we will return!