We made a critical mistake by moving to iiNet from another provider based on promises that iiNet had made. From the onset we have had nothing but trouble and sadly our Christmas Day was ruined because we lost internet and guests and family with children were deprived of family movie plans , social media etc., The weather in Melbourne was bad so we were stuck in the house , with internet speeds of less than 15 and spent hours on the phone with iiNet in trying to get a solution.
The customer service of iiNet as anyone can see from various platforms, is vey unpleasant as they are rude.