Reviews by michaelc950

This review is for Lobster Cave, Beaumaris VIC

verified email - 23 Dec 2018

I've been going to this restaurant for 30 years The experience I had last time I went there on 22/12/2018 night was the most horrible I've ever had in my entire life.

I made a booking over the phone with the Voucher we were given the last time we went there. On a phone we specifically asked If we can share the voucher between two people. Lady on the phone confirmed that we can.

On our arrival the waiter gave us one voucher menu and then another menu to order more food despite we stated we were not ordering more. She then started insisting to order more, so we ordered overpriced garlic bread. That was not enough, another waiter came up and rudely advised that they were not going to serve us.

I stated again that we were advised different when made the booking and ask to tell this to the Manager. Management approached us and said that we were rude to his staff and have to leave. He was so rude that did not even try to apologise for his staff making mistakes and to make us happy and openly said we can sit there for ever without being served and our membership has been cancelled.

We were refused to be served based on nothing, nothing on the voucher indicated that it can not be shared between two people.

Ruined evening.

[redacted]


Review under investigation
This review is currently being investigated by the Word of Mouth team and it does not affect the business' overall rating. This review will either be confirmed or removed once our inquiry is complete.

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