Weird story: the "rotund" white haired guy who runs the tennis section rang me up out of the blue and told me, in an aggressive tone, to return a racquet I had demoed or he would charge me the price of the stick. I had taken a racquet out for a few days of hitting over six months previously and returned it promptly. He became increasingly irate until he was shouting at me and basically accusing me of theft that he had my credit card number and was going to charge me for the price of the racquet. I asked him to read me the last 4 digits of the card he had. It was not my card. I said charge as much as you want, not my problem. Eventually he hung up muttering and spluttering. No apology or any acknowledgement at all of his utter rudeness or that it was his stuff up. He knows nothing about tennis and a lot less about customer service. I still shop there when I'm stuck but I never go into the tennis section now. Brighton Sports for my re-strings from now on.