AVOID!, Exponline treat customers with contempt!!...Warranty commitments are not honored!!!

I have been trying to have mum's phone replaced under warranty since May 2015 last year.
It's a lesson to all of us that you get what you pay for.
The customer service has been nothing short of appalling.
After 20+ emails (dont even try calling the local number!), received an email from [redacted name] who was apologetic and promised to process a refund so we returned the phone
for the 3rd time.

Based on the track and trace they received the phone back 7 weeks ago.
Have they processed the refund...No!
Have they confirmed receipt of the phone....No!
Have they responded to a single email...No!

As per the other reviews, they were great at giving us the runaround and I suspect they do this to drag the issue out beyond the time frame where one can raise a disputed with Paypal and/or your credit card provider.

If you have already purchased a phone and experience an issue, don’t put up with their stalling tactics, make sure you dispute the transaction with your credit card provider and demand a charge-back within the allowable time frame which is 3-6 months depending on the bank.

If you haven't already purchased, highly recommend that you pay a little bit extra and buy a phone locally with a manufacturer’s warranty, otherwise good luck, I've done my best to enlighten you about how Exponline treats its customers.

Approximate cost: $400