Reviews by michaelr365

This review is for Willoughby Glass, Chatswood NSW

verified email - 16 Sep 2016

I Purchased a bevelled mirror to attach to the wall of my brand new bathroom. Also Purchased the appropriate silicon glue and double sided tape to attach the mirror to the wall from Willoughby glass at extra cost so as to eliminate any errors with the installation.
I had a qualified licenced plumber install the mirror for me, and the mirror fell off the wall after 15 minutes after installation as the double sided tape failed to adhere to the wall as it was obviously old stock that was not up to the job of holding the mirror in place long enough for the silicon glue to set.
At the time of purchase I was advised the installation costs were more than the cost of the mirror itself, and it would be an easy installation if done by myself.
After the mirror fell off the wall I offered the company to attend my residence which is 5 mins from the place of purchase to see for themselves that no error was made on our part with the installation, and this was declined, they blamed my tiles for the problem, even though they are completely flat with no texture.
I attended the shop for replacement and this was declined even when presented with the faulty remains of the mirror with the failed double sided tape present for inspection.
I presented the mirror to Willoughby Glass for replacement and it was declined.
I would highly recommend not using this company for any services, as they are rude and lack any kind of after sales service even when they are at fault with the supply of faulty products, in this case the tape which is the most important part of the installation.

Approximate cost: $130

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