In October 22 I have purchased a Chisel watch. In a couple of months, the watch needed to be replaced - it was classified as faulty. In November 23 I went back to Prouds, because the watch needed a new battery. I was told, that they don’t do it and I was advised to go elsewhere. I did, the battery was exchanged in matter of minutes. I went today again to Prouds, since the watch stopped working. Before I went, I had the battery checked and it was in perfect condition. I had to wait about 20 minutes, before I was attended to. I was told that the shop can not do anything for me due to the warranty being voided by having the battery replaced by another shop, which they originally advised me to do. I was told, that I should write an email to an address provided by them and that “maybe” I will get some help.
After a lengthy and heated discussion I have thrown the watch on the shop floor and left in disgust, proclaiming that myself and my family will never visit another Proud store.
Keep away - NO SERVICE EXCEPT LIP SERVICE!
Michael V

Approximate cost: $139

I found this business on Word of Mouth