I have three dogs and two have had numerous complex issues. Diana, Louise, and Paul have been exceptional in their diagnosis and treatment (and referral when necessary). I have never felt like 'a number' and they always spend time and answer all my questions. Sometimes the answer is 'I'm not sure' but it's always followed up with 'but I will find out for you / ask a specialist'. I have never had a problem with under / over servicing (never recommended unnecessary tests) and they will always discuss pros / cons of treatment options. There is always a follow-up phone call to check on the progress of my dog following a consultation. I feel all the staff genuinely care about my dogs and are passionate about their job. I can't recommend them highly enough.