Would never recommend - needed the window replaced for the dog door. They brought the wrong dog door size so said he would pop back just after dinner - arrived at 9:30pm. The door would not shut properly and the security door would not lock. Ensuring me he would return tomorrow to fix it they did not return for a week - after phone calls and having to get someone out to fix my doors in the meantime so i could securely lock my house. Someone then came out to 'check it over' and had the nerve to hand me his business card. Melbourne Pet Doors were apologetic and explained (blamed) that they had to sub-contact the work out - not acceptable and responsibility still falls back on them. Out of pocket to get my door fixed and they would not provide a deduction of cost to cover this.