We had our 20 month girl Coco booked in for a ten night stay as we were getting our kitchen renovated and thought was best that she was in a safe and secure place. The Reno's were pushed back four weeks, so we called and asked if we could change the booking. At this stage not knowing the exact dates we needed. Handrob were very accommodating and advised us to call once we knew the dates. Though it was a long weekend and we needed a couple if extra days when we needed to start her stay Handrob were able to fit in with our requirements. We paid extra to have her board on her own and also extra playtime every second day. Also paid a small fee to have photos and an update text through during her Coco's stay. Coco has come back a better dog. As a 20 month old German Shorthair Pointer Coco is full of energy, however we have found that she is much calmer, sitting next to us, not jas jumpy and just better behaved all round. We believe though no training was paid for over her 12 day stay Handrob has reinforced same of her basic behaviours that we were still working on! Can't highly recommend Handrob enough. Coco is looking for her stay in November!