I found the staff to be extremely helpful and friendly i took my phone there after endless attempts at trying to resolve the issue myself i took it to another phone repair shop at epping and i was told that the phone could not be fixed and they wouldn't even take a look at it or even try to attempt to resolve the problem. The people at valcom looked at my phone then and there and was fixed within 10 minutes and didn't cost me a thing they generously fixed the fault on the spot as it didn't require any parts replaced only a few minutes of the technicians time to look and repair the fault i wasn't charged a cent. I highly recommend this business to anyone they are extremely friendly and professional.