John sent his Heating/Air Conditioning partner out to our place in Richmond back in early June to assess our faulty bulkhead heating/aircon split system.

I never caught the gentleman's name but he traveled for about 2.5 hours in disastrous traffic, arriving after dark, fixed the issue in about 5 minutes (ok, maybe 7 minutes). As the unit roared back to life after little more than a twist of his arm, he claimed that since the issue was so trivial (likely not electrical but water ice blocking up a valve in the balcony unit), he wouldn't take payment (not even for petrol despite my protest!).

He lingered just long enough to give us an idea of options for any future installation/upgrade in such a limited space apartment (concrete floor and roof).

The unit has functioned perfectly fine since.

Although I don't intend for this to set a precedent to others looking at these reviews (e.g free service!!), the attitude and interaction seems consistent with the other reviews here about JAE Electrics' passion and commitment. The service even over the phone was friendly, humourous and enthusiastic - far more encouraging than the 2 other bored/grumpy/mumbling trades I rang for quotes first.

The time is coming to fully replace this ageing aircon/heating system and I will be sure to call them back to do the full job. We have also recommended JAE to friends and family.