Reviews by mim136

This review is for Temple & Webster, St Peters NSW

verified email - 09 Jun 2017

Was excited to purchase some furniture from Temple & Webster. Purchased 5 items for over $2,000. What I didn't realise was that they would all be shipped individually using Toll and that I would be required to take 5 full days off work to be home for the delivery. They only deliver during business hours Monday-Friday and cannot provide a delivery "window". You are required to be home the whole day as they could come anytime. Being large furniture items there was no where secure or undercover for them to be left and they were too large for me to pick up from the depot. Tried speaking to both Toll and Temple & Webster to find a solution but that was a complete waste of time. So far I have taken three full days off work for the first three deliveries and presently have an armchair stuck at the Toll depot because I can't take anytime off work. Temple & Webster's response was simply that I have until the 15th to pick it up myself from the Toll depot or it will be sent back. The furniture is a lot more expensive once you factor in taking a full week off work. Terrible service. I've bought large appliances and furniture online before and Saturday delivery has always been available. Temple & Webster are trying to save a few dollars by only delivering on week days but that combined with shipping each item individually makes shopping from them impossible if you work standard business hours. Also expect to wait months for delivery of some items - you won't find out until after you pay that the items are actually on "back order".

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