The manager at Kawana is rude and incompetent. Absolute worst experience, so much so I closed my accounts and moved them to optus a few doors down. After a lengthy online chat I was told I needed to attend a telstra store to resolve my issues. I was left sitting there for 40 minutes, while numerous staff hovered around the phones and Ipads. I finally asked to speak to the manager who sauntered over and in a condescending tone told me to get online instead as he could not help me. I explained I was told to attend a store and he shrugged his shoulders and looked at my breasts the whole time. Ironically I was going to buy an ipad as well after I sorted my issues with my phone. Worst retail experience ever.