So i was recommended by a friend to use these guys. So i did, i opened an account and placed my first order with them. It was an urgent order so i paid more for next day delivery by TNT overnight.

I made the order from website 9am, 1pm comes as pickup is suppose to be between 12-3pm just incase i call to see how things are travelling as the delivery NEEDED to be there by 9am the next morning for a grand opening of a store.

The lady on the other line said, let me check... comes back a few seconds later and says. SORRY SIR YOUR ORDER HAS NOT BEEN PROCESSED DUE TO A 'GLITCH' IN OUR SYSTEMS AND THE ORDER WAS NOT PUSHED TO THE COURIER COMPANY. YOUR DELIVERY WONT MAKE IT, WOULD YOU LIKE TO RESCHEDULE OR GET A REFUND'.

LOL. Awesome, now due to their system failure, my client will not have the item by store opening and the accountability is now on me for not making this happen when i instilled trust in a third party courier company to make this happen.

This is their business, accountability is all on them. This is what you pay for, you pay for the service, the service needs to be delivered. If you cant deliver, get out of business.

This was my first and last time im dealing with them, i ended up going direct from TNT skipping the middle man.

Guys you dont need to use these middle men company, find yourself a good courier company and i think building a rapport with them to get the best prices is the way to go. Transdirect and other guys take a piece of the pie by just facilitating these orders.

Dont forget you are also bound by their systems talking to other courier company systems, things break, and guess what this is exactly what happened to me.

I am most dissapointed with the way the customer service rep handled things, she even said We Are Not Liable For System Glitches, and pretty much shrubbed me off.

I hope others read this and think twice about moving forward with their order.

Approximate cost: $120