I booked a move this Saturday and was told the team would arrive between 1pm and 4pm, great, as I had thrown out 80% of my furniture and had one modular sofa, a fridge, 2 mattresses, a table, an elliptical and then numerous boxes and bags I thought awesome their website suggests 2/3 hours for a 2 bedroom furniture and I have less than that. They arrived at 5:30pm, then took 3.5 hours to move everything down a lift and a ramp using my trolley and at times would disappear for 30 minutes with no explanation. It took so long my mum with a shoulder replacement ending up helping them. Then we get to the new house, I told them we had two flights of stairs and made it very clear in the booking. We helped them, bought them dinner and did whatever we could because we could tell they were exhausted and slow. Then it came time to deliver the fridge as the final item and then I get a text for an invoice of $1295 plus numerous phone calls and then a lady who I have no idea who she is walks into my house demanding payment before they’ll bring the fridge up. Mind you this is now 11:30pm at night, I have had my entire day ruined by this inefficiently organised team and now I have some random woman telling me I need to sort out payment and show her or she won’t let them bring up the fridge. At that point I should’ve let them keep the fridge because not only did they take 40 minutes to bring it upstairs they then scratched it on the side on both doors, gave it 2 fancy new foot long dents on the front of the door and then managed to scratch the metal capping on my flooring when they put it in place.

Overall, probably would’ve had better luck paying my mum $1295 and giving her 9 hours to figure it out, she would’ve at least brought trolleys and paid for her own dinner!

Approximate cost: $1295