Worst customer service.
Purchased a dog bed, zip broke within 2 days across multiple points. Had it picked up from my pet store , paid the amount for it to be fixed and got told I could go to the pet store to pick it up. I rush there after work before the store closed to find out it hadn’t been delivered. Called snooze to be spoken to rudely and told that they forgot to take it and had left it on the desk. Then “the best they can do” is post it and I will get it in a week.
Don’t bother buying from them, poor customer service, break quickly and won’t offer to help when they make a
Mistake.
Surely they could offer a replacement from the pet store, or pay for a same day delivery. Another week of waiting to probably have a bed that breaks within days again