Signed up and paid first fee - heard nothing until I emailed asking what was happening. I received a reply it takes time to set up the profiles and got a link to an app. I set up the profile, entered all our information and photos and waited for them to get back to me as they said they would in the email. It’s been two months. The profile is still locked and have had no progress. Emailed asking to end agreement and received a reply stating there would be no refunds or waiving of fees. Absolute waste of time and money.