No definitely not

Unfortunately we have had a bad experience in Perth.
The packing and the move took way longer than we had initially discussed. It was an hourly rate, but obviously I asked for some indication as to roughly how long it would take. We have an average 4 bed smallish one level bungalow, 2 bathroom, 2 living areas. It took 9 and a half hours to pack on day 1 and more on day 2 to move. That was twice the estimated amount of time. We had got rid of a lot of our large furniture 2 years ago when we moved to Perth so we have only an average amount of items and furniture for a family of 5. Packing was tediously slow and when we opened our boxes yesterday many were only half full and the rest stuffed with paper. Way too many boxes and paper were used and sometimes for completely unbreakable items such as a small child’s plastic cup and plastic plates. Another example is one small food processor being the only thing put into a very large box.

Another major issue was all the many items that were left behind in our first house. I took many photos of this. Whole cupboards unemptied, pictures, photos, rugs etc etc all left behind. A very shoddy job. They couldn’t just have been overlooked as they were in some cases lying in the middle of the rooms. It was not at all what one would expect from professional movers.

At the end of the job I wrote on the sign off papers that I did not authorise any payment to be taken off my credit card until I had spoken to someone senior at Kent on the Monday morning. The head mover spoke to his supervisor whilst I was there and came back to me and assured me no payment would go through my account until I had spoken to Kent and agreed the bill. Yet an amount, completlely unauthorised by me of over $5000 was put on my card! No consent in fact clear non consent was expressed.

It’s all very disappointing as we went with Kent thinking, unlike many other movers out there, that we would get a good and professional service. It was incredibly slow and very unsatisfactory and we are left very disappointed.