First time I took my dog there was in summer - he was there for six hours on a sweltering hot day - about three hours longer than expected. I was told the delay was due to other customers unkept, matted dogs needing more attention than was expected. Today I decided to give them another shot and took him in for a simple nail clip. They charged me $15 for the priveldge of cutting the quicks - blood everywhere. In my car, on my rug, my boards. I hadn't realised they had cut him until I got home. That's two bad experiences and a dog left licking his wound. Never again.