I got my warranty re -instated recently and requested for a certificate of warranty for 3 weeks. They cannot give one. I had one given to me 10 years ago. Sent a copy of that to reissue a similar one. Nothing doing. So rude and adamant they don't issue such now. Only an inspection report coupled by an email to say warranty is active - that is also after calling 5- 6 times the below person. See below.

Hi Neil,

I am sorry but we do not send Certificates as the one you attached. Your inspection report, evidence on our database as well as my email

Is the best we can do regarding the warranty.

Thank you,

Philomena

From: Neil Gamage [mailto:[email protected]]
Sent: Tuesday, 19 June 2018 2:00 PM
To: Philomena Hepponstall <[email protected]>
Subject: Re: TERMGUARD WARRANTY - FILE REF: 301077234

Hi Philomena,

Are you not able to issue a certificate like the one attached?

Thank you

Kind Regards

Neil Gamage
0438 651 238

On 19 June 2018 at 13:48, Philomena Hepponstall <[email protected]> wrote:

Hi Neil,

My apologies for the late reply. Your property at 10 Viewpoint Place, Berwick has our warranty for the next 12 months which was reinstated on the 1st of June, 2018. However, this is limited until treatment under the decking area is done, which was quoted on the day by our technician.

Thank you,

Regards,

Philomena Hepponstall

Warranty Consultant

4 Brough Street, Springvale VIC 3171

Tel: +61 3 8761 6000

Web: www.termguardmelbourne.com.au Email: [email protected]

Flick-Logo-Emails

Email-banner cid:[email protected]

Termguard Melbourne is now a part of the Flick Anticimex Group.

Approximate cost: $650