nessb01

#14 in Killarney Vale NSW

Reviews by nessb01

This review is for Bay Village Medical Centre, Bateau Bay NSW

verified email - 15 Oct 2012

This practice is all about making money and not the care of their patients! Disgusting!
I have seen 3 doctors at this practice and they all leave a lot to be desired.
The wait times are are approximately 1hr, and that is with making appointments 3 weeks in advance.
The desk staff are unfriendly and really rude. They have had me walk out of there in tears on numerous occasions due to their rudeness and condescending remarks.
They were also to fax a referral to a specialist at Gosford Hospital for urgent cancer cell removal. I had followed up several times with the desk staff and I was told on each occasion that the fax had been sent. It has now been confirmed that this did not occur. I will now not get this urgent treatment until after Christmas due to their incompetence. If the initial treating Dr had have done his job and not rushed me out, this would have all been sorted in May. When I followed up again regarding the Dr sending the fax, the desk staff member hung up on me!
I have also received numerous bills via post for consultations that I have never even booked, nor attended.
This practice has caused me so much anguish and stress.
The only asset to the practice are the lovely nurses who administer immunisations.
If I was as incompetent in my job as the doctors and desk staff at this medical practice, I wouldnt have one!!!!

I you care about your health, I do not recommend you use this medical practice.