I Purchased a luggie mobility scooter $6500 early in 2020 due to my inability to walk very far. When the scooter arrived it worked fine for a period of 4 weeks. When I went to use the scooter post back surgery the scooter would not work. I called Lifestyle Mobility Scooters first week in August and spoke to them. They informed me it was the battery and how we were putting the battery into the scooter. We did explain the scooter was working previously and now it has stopped. Their response was maybe the battery was not charged. We explained the lights were all indicating the battery was charged. They requested we send them a video of how we were putting the battery into the scooter which we did. They then sent us a video of how to install the battery correctly which made no sense.(we sent a video of the indicator lights showing the battery was fully charged and installed correctly) After several phone calls to have the scooter fixed they would not return phone calls. My final phone call to them at the end of September 2020, was to have the scooter replaced or fixed. Failure to respond we would take legal action. The response was to give the go ahead to a local based company in Newcastle where we live to do the repairs. Newcastle Mobility Scooters responded immediately, repairing the Luggie scooter the next day 21st September. The problem with the scooter was that somebody forgot to secure the back wheels to the motor.
Taking almost two months to give the go ahead for the warranty work to proceed. I find it unacceptable for any company working with people with a disability to have the attitude that was on display by Lifestyle Mobility Scooters.

Approximate cost: $6500