We lost your wheelchair? We don't even sell wheelchairs...
I'm sick of these forums who trash our business when they cant even get the product right!
Fake news!!!!
No doubt Kat63 is a competitor of ours :)

In reply to the comment from Lifestyle Mobility... They are lying. They absolutely did sell me a Power Wheelchair 1year ago. I am not a competitor.

This is the true story... It's only that it's a year later that I'm now ok to talk about this. I've been too scared to say anything about Lifestyle Mobility in fear they would give me a hard time if I needed to use the warranty. Which to no surprise I did. I later found out that they had sent me their old Showroom chair. Even though I paid the same amount for it as I would a new chair. Owner Matt Fraser sweet talked me into the purchase of my $3000 chair & talked me out of going with another company when I asked him about the $700 difference. My Chair was suppose to be sent the very next day after the transaction was made, as it needed to arrive in time for our 15th wedding anniversary. I was promised the Chair would definitely arrive in time by Matt and another sales member. They did not send the chair the very next day, rather I found out it sat in the warehouse for 4 days. On top of this the toll company they use Lost my Chair. One of Lifestyle Mobility team members accidently let it slip that this is not the first time they have had problems with this Toll company! So why still use this Toll company is beyond me. Days turned into weeks. We were the ones having to phone them to ask what the latest was. We kept getting promised they would return our calls, they came days later or not at all. It was my us that had to keep searching for the where abouts of my chair as at this point they actualy didn't know. It ended up being me that tracked down my chair. My Chair ended up on the other side of Australia. No one phoned to inform me of this mistake. It was only when I phoned them to find out where my Chair was that they finally confessed what had happened. If I hadn't have phoned the depot, my Chair would not have arrived at all. We ended up missing 3 days of our holiday not just because I needed it for out holiday, but also because we had to be at home to recieve it. Being chronically ill means we do not get away much & we had to save hard to afford a holiday. When my chair arrived the Man delivered it to the wrong house. It was only that I heard the truck next door that we were able to catch him. The box was smashed & left on a crate. I was promised the chair would be assembled, but it was in pieces. I was promised the battery would be charged, it was flat. Yet again more promises broken. There was no manual as to how to put it together. The charger was smashed aswell. Fortunately I have a very capable husband, yet how do they expect those chronically ill, paralysed or with other needs to assemble a 70kg wheelchair with out a manual & then take the rubbish to the dump? On return from our holiday I phoned them about the smashed charger. I also asked if they thought it fair if they could give me a side bag and walking stick clip for the wheelchair for compinsation. To which I was rudely told no I was not entitled to any compensation as my Chair had cost them $5000 in toll fees. I remained very pleasant to them throughout the whole ordeal, yet I was spoken to so rudely by their Customer Relations & Matt that I was left feeling like all that had happened was my fault and I had no right to even consider asking for compinsation. I tried ringing to speak to Matt for a whole week but he ignored me. I ended up having to email him & the other owner Leanne Fraser. Leanne Fraser replied by phone, & offered 'some' compinsation. However in the end what Leanne & I had discussed as compinsation (which was a fraction of the cost off my loss) was not what arrived. Instead something totally useless was sent to me that I could not use, so I offered to send it back. In reply I received a couple of unpleasant emails from Matt. Accusing me of trying to get what ever extras I could get my hands on & his accidentally forwarding a email on to that was meant only for his staff that referred to me as "This Woman" telling them his not prepared to give any compinsation. As a young woman all I wanted was to gain some normality & independence back in my life so that I could be a Mother to my gorgeous little boy & be a Wife to my beautiful Hubby.