Disappointed.
Three months of phone calling and emailing to get their attention for a malfunctioned hydronic heating system, which was installed by Zak 3 years ago, with a promised 5 year warranty. Excuses were used: 1) No longer dealing with BOSCH. 2) Only servicing South Melbourne now. 3) Family problems. 4) Loss of few technicians. And then after they ran out of excuses and we finally set the date for Zak to come over, I get this email:
"Hi Nick,
Please be advised that the cost to replace the thermostat and service the system is $635 ex GST.
This is using a discounted service price as a kind gesture from Zak.
Can you please confirm that you are happy to go ahead and replace the thermostat?
Thank you."

Keeping in mind that the broken thermostat is just their guess. No one physically checked what the problem is.
But the fact that they tried to charge for repairs of the system that is under warranty is the best part.
Dear Arctic Melbourne, please refrain from polluting my constructive feedback with your perfunctory courtesy.
And btw, one star is an inflated star as a kind gesture from me.