This is a tricky one... My hair stylist Gene is by far one of the BEST stylist I have ever had do my hair and I've been to mostly high end branded salons around Australia and internationally. Gene is attentive, he listens, he doesn't rush you through and has high attention to precision and detail. Gene is extremely professional and I would follow him wherever he travels to work....
There is an issue with salon experience however. There is no offer of coffee, tea, water. There are no magazines to read and sometimes the music is completely not appropriate and too loud... I know Gene does his best with the resources he has been allocated... Here's my tip- buy yourself a coffee and ear plugs (for on a rare occasion you may need them before heading in!!!) Overall, Gene is certainly a 'diamond' working in a challenging low customer service focused SALON. The owner needs to review this urgently... The staff are friendly overall.