would be a 0 if you could give them that, the worst experience of our lives, I think I would rather have teeth pulled than ever have to deal with this business ever ever again. This list of how things went wrong are as long as my arm, not to mention the outright lies we where told by Bret. Avoid this place like the plague, we where given a completion date of 3 weeks max, turned into over 3 months and the spin that was given was the worst I have ever heard. My daughter ended up living for months with a concrete slab in Ballarat of all places. Never ever have I had to deal with such liars. And when did send someone to install at least the wet areas, they could not even get that done right and took them 3 tries to get it done. And it was done 3 months after we where told it would be done, it was just the worst ever.