Our last ever dealing with Kerry's as we traded our pathfinder for a Pajero. The Turbo blew on our holiday driving through the Red Centre. With 4 weeks left on our warranty Kerry's told us that it was the clutch that was damaged and that it wasn't under warranty. Other nissan mechanic stated it was the turbo, but we couldn't wait where he was so we managed to limp the car back to Darwin at 80kms per hour. CLutches shouldn't blow at 50000kms, nor should turbos. Service department was rude and failed to contact us in regards to suposed fault. We managed to trade the vehicle although significantly less than what we should have.

Approximate cost: $0

Another Nissan Warranty issue dealt with in an appalling manner. Aricon not working part ordered. Waited 2 weeks, on day of install of new part were told that it would be after lunch by the time we got our vehicle back... Not appreciated with the sick 2.5 year old with us. 3pm phone call to collect car not fixed as technician ordered the wrong part. 15 phone calls in 15 minutes I got the service manager. I went in to collect my car and was told it was human error. Service all round disappointing. Not much we can do as this is the only Nissan warranty place in the whole of Darwin.

Approximate cost: $0

New Car bought - service was outstanding and care taken to make the sale pleasurable!! The Salesman Peter could not have been more helpful!! Car perfect

Approximate cost: $17000

Car was serviced for 350000km service. Service Person didn't state that we'd be charged an extra $225 for them to fix things already on the service.

Never going back.

Approximate cost: $512

Fantastic service and A+ job on my car. Couldn't ask for a better job. The colour matches perfectly and it looks just like new! They even gave us a touch up paint, we didn't get that when we bought our car.

Approximate cost: $4000

Wrong name engraved on a watch, engraving over the serial number and the sales person rude and verbally abusive. Refund only given after a heated discussion where salesperson called me a liar after he failed to produce where I'd written the information down.

Approximate cost: $20.95