I'm a regular customer. Have bought thousands of dollars worth of items from this store. 2 weeks ago I bought a sofa and a matching armchair, they are still in the box, unopened. I found out that my mother in law has purchased the exact same set and put it in her living room. So I called to see if I could return them or exchange them because they are unopened but they said no. Just a cold dry no. I know your terms and conditions state no refund but just be flexible for once. Look at my name in your system to see how much I've bought from you. I can't believe how stiff they are. I was asking to replace and it would even be more expensive but no, just no. I need more furniture and furnishings but never again will I give you my business. I'll take it elsewhere

Approximate cost: $1700