I recently called this medical centre to enquire about the waiting time, as I have done so many times before with no problem.
However this time my experience with the receptionist was appalling.
She abruptly asked "who she was speaking to?"
And when I answered " a patient "
She hung up on me.
I've previously worked as a medical receptionist myself & am very aware of the protocol. Eureka medical is a walk in centre, so as I am not making an appointment my name is completely irrelevant to the receptionist.
When I made this point, she continued with her very rude & unprofessional mannerism & again hung up on me.
I will be making a formal complaint to the manager. A medical centre requires sensitivety as well as professionalism and I was not given either of those.
Very disappointed.