Reviews by oliverl199

This review is for iMove Group, Prestons NSW

verified email - 10 Apr 2024

Service from imove removalists & storage is a big disgrace!!!

Service from iMove Removalists & Storage is a big DISGRACE!!!

All pictures/ proofs are attched below.

My blood is boiling thanks to iMove Removalists & Storage! We jetted back to Brisbane from Sydney on 18/03 to setlle a bit, thinking we'd come back to sydney and sort out our move on April 13th. But 5 days before pick up day , iMove cancels on us, whining about "technical issues." Fine, we bite the bullet and reschedule for April 10th, coughing up an extra $700 for new flights.

But guess what? On April 10th, after they confirm the pick-up at 9am. 2 hours later they hit us with the ultimate slap in the face: ALL their trucks broke down! Seriously? What a load of garbage!

I demand a refund, and what do I get? More BS! They have the nerve to suggest that because we canceled "last-minute," we might not get a full refund. And oh, the management is conveniently on holiday, so they can't process it right away. Give me a break! This is a disgrace!

This whole mess has been an absolute nightmare. We're left high and dry, thanks to their incompetence and total lack of respect for their customers' time and money.

I'm warning everyone out there: steer clear of iMove Removalists & Storage