1) complex opaque process
2) changing people to talk to
3) lots and lots of paper work
4) promise more than tney deliver
5) required a generic debit permission just in case they need to charge you at the end of lease - no protections around them charging you and not in the contract as a requirement''
6) required to give consent to direct marketing by anyone or any organisation involved in supply or no lease
7) Trade advantage for trade in offered approximately a third of the redbook trade in price
8) don't understand about covid lockdown
9) once trade in in their hands, car suddenly has $2000 of hail damage. When picked up it didn't. Exterior was reasonably good for a 12 year old car.